Dear Valued UCN Sales Partner:

As UCN contemplates the unprecedented disaster brought by Hurricane Katrina to our friends along the Gulf Coast, we are looking to you, our partners, to support us in offering UCN contact center services to qualified non-profit organizations that are currently or would like to become involved in fund raising or relief efforts. Together, we can help make a difference!

As many of you know, UCN offers “inContact”; a network-based contact center solution distributed throughout our national network. Through it, your non-profit organizations can create or expand their current Call Center operations by adding:

• NETWORK CAPACITY ON DEMAND - Contacts are initiated and queued at the network level, which gives them added capacity without additional T-1 costs.
• AUTOMATIC CONTACT DISTRIBUTOR (ACD) - if they publish 800 numbers, e-mail or fax numbers, we can support them in routing their callers or contacts to their staff, temporaries or volunteers
• INTERACTIVE VOICE RESPONSE (IVR) - for overflow purposes we can help them quickly automate a self service information, donation or response line.
• DATABASE INTEGRATION - for automated and efficiency purposes, if they have any data in an ODBC data base we can push or pull that data
• OUTBOUND DIALING - if they need to quickly communicate a pre-recorded message to a large group of people – such as potential donors or coordinate information to a set of volunteers – we can create a database driven outbound dialing campaign to lay down messages to thousands per hour with options to transfer respondents back to the ACD
• REMOTE or HOME-BASED STAFF - if they have access to staff, temporaries or volunteers we can route calls to any US-based, 10-digit number (central office, remote office, home, cell phone, etc.)

If you are working with qualified non-profit organizations involved in the relief effort that could benefit from these contact center solutions, please contact your regional Business Development Manager, or Tom Milligan, VP of inContact Support (tom.milligan@ucn.net or 866-920-2886) or me (kevin.childs@ucn.net or 866-561-0000) to request UCN participation.

Partner quoted long distance rates will be the only charges passed back to the non-profit. All other technologies listed will be donated for up to 90 days. We have allocated one DS3 (672 application ports) and unlimited agent licenses for this effort.

Sincerely,

Kevin L. Childs
President

The Intelligent Network