Business Process Outsourcing (BPO) Market to Grow with a CAGR of 9.74% Globally through to 2028

Business Process Outsourcing market is increasing due to the need for cost optimization and access to specialized domain expertise in the forecast period, 2024-2028.

According to TechSci Research report, “Global Business Process Outsourcing (BPO) Market - Industry Size, Share, Trends, Competition Forecast & Opportunities, 2028  Global Business Process Outsourcing market has witnessed tremendous growth in recent years, reaching a valuation of USD 262.42 billion in 2022. The market is projected to continue its strong upward trajectory, posting a CAGR of 9.74% from 2024 to 2028. The Global Business Process Outsourcing Market is Witnessing Strong Growth Driven by Increasing Adoption Among Enterprises. Organizations around the world recognize the strategic importance of leveraging Business Process Outsourcing (BPO) solutions in optimizing non-core operations, managing costs effectively and enhancing customer experiences. Companies are making focused investments in partnering with leading BPO providers to streamline back-office processes, drive efficiencies and scale business functions. 

Advancements in technologies such as automation, analytics and artificial intelligence have strengthened BPO providers' capabilities to deliver enhanced and customized solutions. As a result, enterprises are rapidly partnering with BPO firms to gain competitive advantages through data-driven insights, improved process agility and reduced turnaround times. Adoption is also fueled by evolving corporate strategies that prioritize optimizing the cost of non-revenue generating activities. Businesses now understand the strategic value provided by BPO solutions across finance and accounting, procurement, human resources, customer support and other domains. This shift is driving rising demand from enterprises looking to free up capital and management bandwidth.

Browse over 26 market data Figures spread through 91 Pages and an in-depth TOC on "Global Business Process Outsourcing Market.”

Continued innovation in digital technologies is further propelling market growth. Improvements in cloud-based platforms, robotic process automation and big data analytics have enhanced BPO service offerings. Companies can develop customized, insights-driven and adaptive outsourcing models tailored to their specific industry and business processes.

As businesses continue discovering new ways to leverage BPO, the long-term outlook for sustained robust market expansion remains positive. BPO solutions have become critical enablers of operational efficiency, cost optimization and risk mitigation strategies globally. The market is poised for strong growth as adoption accelerates across industries and geographies..

The Global Business Process Outsourcing Market is segmented based on Deployment Modes, Service Types, End-User Industry and Region.

Based on Deployment Modes, the market is bifurcated into On-Premises and Cloud-Based segments. The On-Premises deployment mode dominated in 2022 due to security benefits. However, the Cloud-Based segment is expected to witness faster growth going forward as cloud adoption increases.

In terms of Service Types, the market covers Customer Support and Service, Finance and Accounting (F&A), Procurement and Supply Chain, Human Resources (HR), Sales and Marketing, IT Outsourcing, Knowledge Process Outsourcing (KPO), Back-Office Operations, Healthcare Outsourcing and Legal Process Outsourcing (LPO) segments. The dominant segment is Finance and Accounting (F&A) due to widespread relevance of finance processes. Healthcare Outsourcing is projected to experience the fastest gains.

When segmented by End-User Industry, the market covers Banking, Financial Services, and Insurance (BFSI), Retail and E-Commerce, Telecommunications and Technology, Manufacturing, Travel and Hospitality and Others. BFSI emerged as the dominant segment while Retail and E-Commerce is expected to exhibit strong growth on account of rising digitalization of retail operations.

In terms of regions, the market is analyzed across North America, Europe, Asia-Pacific, South America and Middle East & Africa. North America dominated the global BPO market share in 2022. However, Asia-Pacific is likely to offer lucrative opportunities with rapid digital transformation in the region's developing economies.

Major companies operating in Global Business Process Outsourcing Market are:

  • Tata Consultancy Services
  • Infosys
  • EXLService Holdings, Inc
  • Genpact
  • Sutherland Global Services
  • Conduent Inc.
  • WNS (Holdings) Limited
  • Teleperformance
  • Wipro

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“Global Business Process Outsourcing Market Poised for Strong Growth on the Back of Advancements in Digital Technologies. Breakthrough innovations in areas such as artificial intelligence, cloud computing, robotic process automation, big data analytics and Internet of Things have significantly enhanced the capabilities of BPO service providers. These digital platforms allow BPO firms to generate predictive insights, automate complex workflows, offer personalized recommendations, and manage business processes at scale.

Organizations are increasingly recognizing BPO solutions as strategic enablers that can transform and optimize core as well as non-core operations. By collecting and analyzing vast datasets, BPO platforms powered by advanced analytics enable enterprises to deeply customize outsourcing models, manage compliance requirements and enhance customer experiences. This level of customized outsourcing is revolutionizing how businesses leverage external expertise to focus on core competencies.

Adoption of BPO services is no longer limited to large enterprises as even small and medium businesses are partnering with BPO providers to streamline operations, reduce costs and strengthen compliance controls. BPO vendors continue to invest in R&D to develop industry-specific solutions and address the evolving needs of diverse sectors.

Regulatory authorities are also developing frameworks to ensure data privacy and security standards are maintained, fostering innovation in the BPO domain. Driven by ongoing technological progress, growing acceptance of data-driven outsourcing strategies and continuous innovation, the global BPO market is well-positioned for sustained growth. As digital technologies become core capabilities, BPO solutions are cementing their role as indispensable tools to optimize business processes across all enterprise sizes and industries. The future outlook for the BPO industry remains promising.” said Mr. Karan Chechi, Research Director with TechSci Research, a research-based management consulting firm.

Business Process Outsourcing Market  Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028, , Segmented by Deployment Modes (On-Premises, Cloud-Based) By Service Types (Customer Support and Service, Finance and Accounting (F&A), Procurement and Supply Chain, Human Resources (HR), Sales and Marketing, IT Outsourcing, Knowledge Process Outsourcing (KPO), Back-Office Operations, Healthcare Outsourcing, Legal Process Outsourcing (LPO)), By End-User Industry (Banking, Financial Services, and Insurance (BFSI), Retail and E-commerce, Telecommunications and Technology, Manufacturing, Travel and Hospitality, Others), By Region, By Competition”, has evaluated the future growth potential of Global Business Process Outsourcing Market and provides statistics & information on market size, structure and future market growth. The report intends to provide cutting-edge market intelligence and help decision makers take sound investment decisions. Besides, the report also identifies and analyzes the emerging trends along with essential drivers, challenges, and opportunities in Global Business Process Outsourcing Market.


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